FAQs
How can I contact ThinFin?
You can reach us at contact@thinfinhome.com — our support team is always ready to assist you with any questions or concerns.
Do you ship worldwide?
Yes, we offer worldwide shipping.
Where do you ship from?
We ship directly from Hong Kong.
Can I change or cancel my order?
We process orders quickly, so any changes or cancellations must be requested within 12 hours of placing your order. After this time, we are unable to guarantee modifications. Once your order is delivered, you may request a return according to our return policy.
What payment methods do you accept?
We accept all major credit cards (VISA, Mastercard) as well as PayPal.
When will my order be processed?
Orders are prepared and processed within 1–3 business days. Please note that processing times may be slightly extended during peak seasons or holidays. Orders are handled on business days only (Monday–Friday).
How long will it take to receive my order?
Delivery typically takes between 7–15 business days depending on your location. We work to ensure your order arrives as quickly as possible.
What if I don’t receive my order?
If your order has not arrived within 30 days from the shipping date, please contact us and we will arrange a full refund or replacement.
Will I be charged with customs and taxes?
All prices on our store are final — you will not be required to pay any additional customs fees or taxes upon delivery.
How do I return an item?
If you wish to return an item, please contact us at contact@thinfinhome.com and we will guide you through the return process.
What if the item I received is incorrect or damaged?
If you receive an item that is damaged, defective, or incorrect, please contact us as soon as possible. Include your order number and clear photos of the issue so we can resolve it quickly.
When will I receive my refund?
Refunds are issued back to your original payment method. Once approved, please allow 7–10 business days for the funds to appear in your account, depending on your payment provider.